Shipping policy

Shipping Time 
Mikinest currently ships throughout the US, Canada, Mexico, UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies), Australia, New Zealand, and EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).

Due to shipping restrictions, we are unable to ship to PO boxes, APO, or FPO addresses.

Below are the estimated shipping times. 

Shipping Address 
A correct shipping address is essential for delivering. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address and can't cancel your order.

Please check carefully and confirm your shipping address before submitting an order. If you want to change your shipping address, please contact us at support@mikinest.com within 24 hours of submission, we will do our best to support your request. 

If a package is failed to deliver due to incorrect address provided by you, we’ll contact you for a correction and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, we will not replace the order or issue a refund.

If the packages arrive at the customs of your country or you need to contact the local courier to pick them up, we will send you an email. Please reply to the email within 24 hours and try to get the packages. Otherwise, we will not be responsible for the loss of the packages. 

Order Processing & Tracking 
Orders are processed Monday - Sunday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from support@mikinest.com with tracking information.

Please note it usually takes 2-3 business days for the carrier to update information online. If the carrier reported unsuccessful delivery, we will email you for redelivery. 

About Customs Tax
Usually you will not be charged any additional fees via regular mail.  However, customs tax may apply to imported goods/services and is regulated by country law. We will cover customs tax for US and European Union, but can not cover every country, For the rest of the countries, Mikinest is not responsible for any tax invoices charged on its products.

FAQ

1. Can I change the address on my order?
   Customers can contact support@mikinest.com to change the delivery address before we ship out the order.
   
2. Why my order always does not have detailed tracking information?
   After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery. 
3. What's the status of my order and delivery?
   You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.